Additional driver

We will issue a one-time charge of $10. Domestic partners and spouses will be added at no additional cost. Additional drivers must present the same requirements as the renter, including, but not limited to, proof of insurance, a valid driver's license, and a credit card. 

 

Business hours 

Our office hours:

Monday - Saturday 8:00 am - 5:00 pm

 

Our online assistance hours:

Monday - Sunday 7:00 am - 11:00 pm 

 

Cancellations

The renter has 48 hours before their reservation begins to cancel free of charge. If you reserved the vehicle within 48 hours of your scheduled pickup, the renter has a 2-hour grace period to cancel

 

Once the grace period expires, you will be charged a $35 no-show fee if you cancel your reservation. 

 

Pronto Rent a Car will issue complete refunds for the reasons below: natural disasters. 

If a renter chooses to change the date of their reservation, the cancellation fee will be waived, but they may be subject to a rate adjustment.

 

Drivers License

The renter's driver's license must be valid for the full duration of the rental period. We won’t accept copies, provisional, or digital drivers' licenses. The renter will need an International driver's License if the language is not Latin (e.g., Spanish, Portuguese). 

We accept drivers starting age 21. Additional fees will apply to drivers aged 21 to 24. 

 

Early and Late Returns 

The confirmed rental rate is valid only for the specified reservation period. If you return the vehicle early or keep it beyond the confirmed return date, additional charges will apply, as outlined:

Early Return: 

The rate increases by $30.00 per day the rental car was used. This amount should not exceed the amount initially agreed upon. 

Late Return:

You have an additional 2 hours to return your vehicle past your specified return hour to return the car. If returned later than the grace period, you will be charged for an additional rental day. Check the Rental Extensions section for more information. 

 

Gas

Our gas policy is to match the same level you received. If customers receive a car full of gas, they will return it in the same condition. Cars returned without being at the same level of gas will incur a convenience fee of $25 for refueling, plus the cost of gas. Prepaid gas plans are available upon request.

A pre-paid plan is available for a cost of $59.99.

 

Geographics 

We rent our vehicles by miles. If the renter exceeds the number of miles, they will be charged an additional $0.25 per mile exceeded. 

 

Payment

We exclusively accept credit cards for rentals. We do NOT accept miniature key tag-style credit cards, Prepaid Credit cards, Debit cards, Apple Pay, or Credit cards without a name and number on it.

 

Age

An additional fee of $50 will apply if the driver is between 21 and 24 years old. 

 

Reservation hold time

We hold vehicles for 2 hours after the scheduled pickup without requiring any notification. 

If you expect any delays beyond these two hours, we expect a notification to our email pronto.managementfl@gmail.com or call our office at +1 (954) 256-3014.

Failure to complete the steps outlined above will result in the following fees: your rental payment, plus a $35 no-show fee. 

 

Smoking

If we find evidence of smoking within the vehicle (be it smell, ash, or other smoking-related residue), we will charge a $250 smoking fee. Additional cleaning fees may apply. See the Cleaning Fee section for more details. 

 

Coverage Exemptions 

If you drive under the influence of alcohol or under the effect of drugs, or use the rental vehicle in any other negligent or reckless way, or violate the conditions set out in the Rental Agreement, all applicable insurance covers, waiver, etc, will be deemed null and void and you will be fully responsible for all damage to the vehicle, as well as loss of use, damages to other vehicles and or injury to persons and any other related costs. Only authorized drivers registered on the Rental Agreement can drive the rental vehicle. Damages caused by unauthorized drivers are not covered.

 

Keys and Fobs 

The renter will be held accountable for lost or damaged keys and fobs and, depending on the vehicle type, may face a penalty fee of up to $450.00. 

 

Tolls and Fees 

All our cars are SunPass included. You only need to pay a $12.99 daily fee with our pre-paid tolls package. Otherwise, all tolls and fees incurred during your rental period will be charged to the person who rented the car, and a flat $10 fee will apply. If the renter would like, they can bring their own transponder and collect their tolls that way.

 

Drop off in a different location 

If the car is dropped off at a location other than the agreed-upon one, the renter will be charged $500 to collect it. 

 

Power of Attorney 

The customer grants Pronto Rent A Car a Limited Power of Attorney specifically for the following purposes: To submit insurance claims to the customer’s insurance carrier or credit card company under these conditions: 1. If the rented vehicle from Pronto Rent A Car is damaged, lost, or stolen during the rental period, and the customer does not pay for the damages; 2. For all liability claims against Pronto Rent A Car related to the rental vehicle where the customer fails to defend, indemnify, or hold Pronto Rent A Car harmless; 3. To sign the customer’s name, allowing Pronto Rent A Car to directly receive payments from insurance, credit card, or debit card claims for damages, liabilities, or rental charges.

 

Rental Extensions

No vehicle is allowed to be rented for 30 days or more. We reserve the right to deny extensions beyond the agreed-upon period. Any extensions made after the trip has started and before the scheduled return will incur a $30 fee in addition to the cost for the additional days. 

 

Accidents

If the renter experiences an accident or incident that causes damage to Pronto Rent a Car or third-party property, they must obtain and submit a police report to Pronto Rent A Car. Failing to provide this report will void any waiver of Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), holding the renter responsible for all related costs to the rental vehicle and third-party property. The renter must promptly inform Pronto Rent A Car of any accident, complete an Incident Report, and present the police report or claim issued. Additionally, the renter must forward to Pronto Rent A Car all processes, pleadings, notices, or any written documents received related to any claim, lawsuit, or proceeding associated with an accident or incident involving the vehicle. The driver of the car and all authorized drivers are required to fully cooperate in any claims or proceedings and assist Pronto Rent A Car and its insurer in their investigation and defense efforts.

 

Cleaning Fee

We anticipate receiving the car in its usual, clean state, without any signs of excessive usage. Any excess dirt, sand, stains, or issues needing special cleaning will incur a charge of $150.

 

Self-Insurance Policies

Commercial Insurance Policies are not accepted if you intend to self-insure. We only accept US insurance policies that can be transferred to a rental vehicle. Personal insurance in the customer’s name is acceptable, provided the customer shows proof of transferable auto collision and comprehensive liability coverage, which must include bodily and property damage. If you opt for self-insurance, you are required to buy the Handling Insurance Fee. Should you be unable to provide proof of full coverage, the agent will assist you by contacting your insurance company. If Pronto Rent A Car cannot verify your insurance, the customer must purchase the necessary coverage from Pronto Rent A Car.

 

Claims and Legal Proceedings

Before starting any legal action—including arbitration or a small claims case—you agree first to send a written notice of the claim to Pronto Rent A Car, 2500 SW 3 Ave, Ft. Lauderdale, FL 33315, and make a good faith effort to resolve the matter at least 30 days in advance. Settlement communications during this process cannot be used as evidence in any proceeding. If the dispute isn’t resolved informally, you agree to resolve it individually through either (A) binding arbitration with the American Arbitration Association under its commercial rules or (B) non-jury small claims court. Class actions are strictly prohibited. This agreement is governed by Florida law, and any related proceedings must be held in Broward County, Florida. Claims for property damage, personal injury, or death are excluded from arbitration.

 

Personal Properties and Warranties 

Pronto and its employees bear no responsibility for any claims related to the loss or damage to your personal belongings or those of others we received, managed, or stored. This includes items left in, on, or carried by the Vehicle, or any service vehicle and our offices, regardless of whether the loss or damage was a result of our negligence or any other obligation. We are not liable for items left by either the client or third parties within the vehicle. You agree to indemnify, defend, and protect us from all claims, liabilities, costs, and attorney fees incurred as a result of this rental and your use of the vehicle. We make no warranties, whether expressed, implied, or apparent, concerning the Vehicle. This includes no warranty of merchantability and no warranty that the Vehicle is suitable for any particular purpose.